Last updated: 10 August 2026
Mya & Me Creations respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains what information we collect, why we collect it, how we use it and how you can contact us about your information.
The Privacy Act 1988 and Australian Privacy Principles apply to businesses above certain thresholds and to some smaller businesses in particular circumstances. Most small businesses with annual turnover of $3 million or less are not covered, although exceptions apply.
We have written this policy to provide transparency and good privacy practice regardless of whether the Privacy Act applies to every aspect of our business.
1. Who We Are
Mya & Me Creations
ABN: 97282639452
Email: admin@myaandme.co
Phone: 0415772336
Address: 32 Hetherington Street, West Gladstone, 4680, Central Queensland, Australia
2. Information We Collect
Depending on how you interact with us, we may collect:
Contact information
Such as:
- name;
- email address;
- phone number;
- billing address;
- delivery address.
Order information
Such as:
- products purchased;
- order number;
- personalisation details;
- colours;
- sizes;
- dates;
- wording;
- customer preferences.
Photographs
For personalised products, you may provide photographs containing yourself, your family, children or other people.
These photographs may be necessary to create your personalised product.
Payment information
Payments may be processed through third-party payment providers.
We generally do not need to store your complete payment card information.
Website information
When you visit our website, we may collect information such as:
- IP address;
- browser type;
- device type;
- pages visited;
- approximate location;
- website interactions;
- referring website; and
- technical information.
This may be collected through cookies, analytics tools and similar technologies.
3. How We Collect Information
We may collect information when you:
- place an order;
- create an account;
- complete a contact form;
- request a quote;
- subscribe to our mailing list;
- send us an email;
- contact us through social media;
- upload photographs;
- communicate with us about an order; or
- browse our website.
4. Why We Collect Your Information
We may use your information to:
- process and fulfil orders;
- create personalised products;
- communicate with you;
- arrange delivery;
- process payments;
- provide customer support;
- respond to enquiries;
- manage returns and refunds;
- improve our products and website;
- prevent fraud or misuse;
- maintain business records;
- comply with legal obligations; and
- send marketing communications where you have provided appropriate consent or where otherwise permitted by law.
5. Photographs Used for Personalised Products
Photographs supplied to us are generally used to create the product you have ordered.
We may need to store photographs temporarily while your order is being designed, produced and fulfilled.
We aim to delete or securely dispose of photographs when they are no longer reasonably required for the purposes for which they were collected, subject to legitimate business, legal or record-keeping requirements.
6. Marketing
If you choose to subscribe to our marketing communications, we may send you information about:
- new products;
- promotions;
- discounts;
- events;
- special offers;
- business updates.
You can unsubscribe from marketing communications at any time.
Commercial electronic messages in Australia are subject to rules requiring appropriate consent and an easy unsubscribe mechanism.
7. Sharing Your Information
We may disclose information to third parties where reasonably necessary to operate our business.
These may include:
- payment processors;
- website hosting providers;
- website platforms;
- email providers;
- printing or production suppliers;
- courier and postal services;
- accounting providers;
- IT service providers;
- marketing platforms;
- professional advisers; and
- government or regulatory authorities where required by law.
We do not sell your personal information as a source of revenue.
8. Third-Party Services
Our website may use third-party services such as:
- payment providers;
- website hosting services;
- analytics services;
- email marketing platforms;
- social media platforms;
- courier/shipping services.
These providers may collect or process information according to their own privacy policies.
We encourage customers to review the privacy policies of third-party services where appropriate.
9. Cookies
Our website may use cookies and similar technologies.
Cookies may be used to:
- remember preferences;
- keep shopping carts functioning;
- understand website traffic;
- improve website performance;
- analyse customer behaviour; and
- support marketing activities.
You can adjust your browser settings to restrict or block cookies. However, doing so may affect certain website functions.
10. Keeping Your Information Secure
We take reasonable steps to protect personal information from:
- misuse;
- interference;
- loss;
- unauthorised access;
- modification; and
- disclosure.
However, no online system can be guaranteed to be completely secure.
11. Overseas Disclosure
Some third-party service providers we use may store or process information outside Australia.
For example, website, cloud storage, payment, analytics, email or software providers may operate internationally.
Where applicable, we will take reasonable steps to manage information in accordance with our legal obligations.
If your business is covered by the Privacy Act, the Australian Privacy Principles include specific requirements concerning overseas disclosure.
12. Accessing or Correcting Your Information
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate or out of date, subject to applicable law.
Please contact:
Email: [EMAIL]
We may need to verify your identity before providing access to personal information.
13. Privacy Complaints
If you believe we have mishandled your personal information, please contact us first.
Please provide:
- your name;
- contact details;
- details of your concern; and
- any relevant information that may help us investigate.
We will review your complaint and respond within a reasonable period.
If the Privacy Act applies to your complaint and you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC). The OAIC generally expects individuals to raise the matter with the organisation first.
14. Children’s Information
Our products may be personalised with photographs and information relating to children.
We do not knowingly collect children’s personal information for marketing purposes.
Where customers provide photographs of children for personalised products, the customer is responsible for ensuring they have appropriate authority to provide those photographs to us.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will be published on our website with the relevant “Last updated” date.
16. Contact Us
If you have questions about this Privacy Policy or how we handle your information:
Mya & Me Creations
Email: admin@myaandme.co
Phone: 0415772336