Last updated: 10 August 2026
At Mya & Me Creations, many of our products are personalised and made specifically for you. Because of this, our change-of-mind policy differs from standard retail products.
However, nothing in this policy excludes your rights under the Australian Consumer Law.
Australian consumer guarantees cannot be removed by a business simply stating “no refunds”.
Change of Mind
Because personalised products are made specifically for you, we do not generally accept returns or provide refunds for change of mind once an order has been confirmed or production has commenced.
This includes situations where you:
- change your mind;
- no longer require the product;
- choose a different colour;
- choose a different design;
- provide the wrong size;
- provide incorrect personalisation details;
- decide you don’t like the selected design after production;
- provide a photograph and later decide you prefer a different photograph.
Incorrect Personalisation Details
Customers are responsible for checking the information they provide.
This includes:
- names;
- spelling;
- dates;
- wording;
- photographs;
- colours;
- sizes; and
- other personalised information.
If the finished product contains an error because incorrect information was supplied by the customer, we generally cannot provide a refund or replacement.
If we make the error, please contact us and we will work with you to resolve it.
Design Proofs
Where a design proof is provided, you are responsible for carefully checking the proof before approving it.
Once approved, production may commence.
If an error was visible in the approved proof and was approved by the customer, we may not be responsible for remaking the product.
Damaged Products
If your order arrives damaged, please contact us as soon as reasonably possible.
Please provide:
- your order number;
- photographs of the product;
- photographs of the packaging; and
- a description of the damage.
We will assess the issue and determine an appropriate solution.
Faulty or Incorrect Products
If your product is faulty, defective, significantly different from its description or otherwise does not meet the consumer guarantees under Australian Consumer Law, you may be entitled to a remedy.
Depending on the circumstances, this may include:
- repair;
- replacement; or
- refund.
Australian Consumer Law rights apply regardless of whether a product is personalised.
Refunds
Where a refund is approved, it will generally be made using the original payment method where reasonably possible.
Processing times may vary depending on your payment provider or financial institution.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
For personalised products, cancellation may only be possible before production has commenced.
Once production has commenced, cancellation may not be possible because materials, labour and personalised components may already have been used.
We will consider cancellation requests on a case-by-case basis, subject to your rights under Australian Consumer Law.
Exchanges
We generally do not offer exchanges for personalised products due to their custom-made nature.
However, this does not affect your rights where a product is faulty or otherwise covered by a consumer guarantee.
Contact Us
For return, refund or cancellation enquiries:
Email: admin@myaandme.co
Order number: Please include your order number where possible.